Shipping & delivery
When it arrives, how it's packaged, and what to do if something goes wrong on the way.
How long does delivery take?
Two stages: printing, then shipping. We print to order, which takes 1–2 working days before your poster is dispatched. On top of that, add the shipping time for your route below. Your order is routed to the nearest of our print labs automatically, so most orders ship domestically — a Berlin order prints and posts in Europe, a New York order in the US.
These are the typical windows for standard postal shipping (working days, from dispatch):
| Route | Typical shipping | Treated as lost after |
|---|---|---|
| Within the UK | 2–3 working days | 5 working days |
| Within the EU | 5–7 working days | 15 working days |
| Within the US | 4–6 working days | 10 working days |
| Within Australia | 2–5 working days | 10 working days |
| Australia → New Zealand | 7–10 working days | 20 working days |
| UK / EU → US or Canada | 10–15 working days | 28 working days |
| UK / EU → rest of world | 10–15 working days | 28 working days |
Shipping time is added on top of the 1–2 working days of printing — allow for both when you need it by a certain date. Orders that go by courier rather than standard post usually arrive within 1–6 working days. Framed posters can take a day longer: the box is heavier and ships separately from rolled prints.
Where do you ship?
Worldwide. Our print partner has facilities in Europe, the UK, the US, and Australia, plus partners in more than ten other countries. Your order is routed to the nearest press automatically, so a Berlin order prints in Europe and a New York order prints in the US.
How much does shipping cost?
Nothing extra. Free shipping worldwide, included in the poster price. Whatever the cart shows is what you pay.
How is my poster packaged?
Rolled posters go in a sturdy cardboard tube with caps on both ends. Framed posters go flat in a corner-protected box with a shock-absorbing layer. Outer packaging is plain — no branding, no peek-through windows. Good if you're sending it as a gift.
Will I get a tracking link?
Yes. The confirmation email contains a link to your live order tracker, and the tracker shows the carrier's tracking number as soon as the package is on the way.
What if my order doesn't arrive?
Email [email protected] with the order email and we'll chase it. Once an order passes the "treated as lost after" window for its route (the last column above) and the carrier can't account for it, we print a replacement at no charge.
Will I have to pay customs duties?
Within the EU and the UK, no. Orders are printed and shipped locally — EU orders from EU facilities, UK orders from the UK facility — so nothing crosses a customs border. Outside the EU and UK, customs and import VAT depend on your country's rules and the carrier may collect them on delivery. If that matters to you, email us before ordering and we'll do our best to estimate.
Can I change the delivery address after ordering?
If the order hasn't gone to the press yet, yes — email [email protected] straight away. Once it's printed and labelled, we can't redirect the package; you'd have to contact the carrier directly with the tracking number.
Still stuck?
[email protected] — we read every email.
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