Contact
Wando is a small operation in Deventer. Email goes to a person, not a queue.
Most emails are answered the same day. If it lands in the middle of the night or over a weekend, expect an answer within two working days — never longer without us telling you why.
Before you write
If it's about an order, send it from the address you ordered with or paste the order number from your confirmation email. That's usually the difference between an answer and a round of questions. Your order page — the tracking link in that same email — already shows where the poster is, so it's worth a look first if that's all you need.
Things we're glad to answer
Whether your photos are sharp enough for the size you want. Which layout suits the pictures you have. Whether an order can still be changed or cancelled. Anything that arrived damaged, late or not at all — we replace defects and losses, no argument. Questions before you buy are fine too; nobody minds.
Things we'll say no to
We don't design posters from scratch or retouch photos — the creator is the whole studio and what it makes is what we print. We only sell what's on the site: the sizes, the paper, the frames listed there. No canvas, no custom stock, no bespoke framing. If we can't help, we'll say so straight away instead of leaving you waiting.
Post
Wando is a product of BTNG B.V., registered in the Netherlands. Posters are printed at the facility nearest you and don't come back to us, so please email before sending anything by post — a return we don't know about is a return we can't act on.
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The FAQ covers ordering, photos, printing, shipping, frames, returns, payments and sustainability.
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