Returns & cancellations
How we handle defects, damage, and second thoughts.
Can I return a poster if I change my mind?
Because each poster is made to your design, returns are limited to defects or shipping damage. Under EU consumer law, personalised items are an exception to the 14-day cooling-off period — the rule that lets you return anything else you buy online without giving a reason doesn't apply to a one-off print.
What if my poster arrives damaged?
We replace it, free of charge. Email [email protected] within 14 days of receipt with the order email and a photo of the damage. A new one ships within 2 working days.
What if there's a defect in the print?
Same as damage — we reprint, no charge, no questions. Email [email protected] within 14 days with the order email and a photo showing the defect.
What if the wrong poster arrives?
That's on us — write to [email protected] with a photo and we'll send the correct one. You don't need to return the wrong one; keep it or pass it on.
Can I cancel an order I just placed?
Yes, if it hasn't gone to the press yet — usually a window of a few hours. Email [email protected] as soon as you can. We cancel and refund in full. Once it's printing, we can't pull it back.
What if the delivery address was wrong?
If the package comes back to the carrier, we'll get in touch to confirm a corrected address. If it's already delivered to the wrong address and the carrier can't recover it, we'd need to print a new one — and that's a fresh order, not a free replacement.
How do I report a problem?
Email [email protected] with the order email and, if relevant, a photo. We aim to respond within one working day.
Still stuck?
[email protected] — we read every email.
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