FAQ
Quick answers, organised by what you might be wondering. If your question isn't here, just reply to any Wando email — it lands straight in our inbox.
Ordering
Placing an order, editing a draft, tracking what you ordered.
Photos & files
What photos work, what resolution we need, what happens to them.
Printing & paper
Paper, ink, Giclée, how long a print lasts on the wall.
Shipping & delivery
When it arrives, how it ships, what to do if it doesn't.
Frames
Real-wood frames, sizes, what's in the box.
Returns & cancellations
How we handle defects, damage, and second thoughts.
Payments & pricing
Methods we accept, VAT, what the total really is.
Sustainability
Paper, ink, frames, packaging — and why it's made to order.
Still stuck?
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